It was a saturday and Lloyd who was managing the Whitchurch Rd shop that day for Tenovus decided to put me on steaming clothes from around 9.30am.  The rails were packed so all I could do was steam them and put them back on the same rail to get creased up and need steaming again on monday.  After around four hours of steaming for no reason a volunteer suggested that I stop steaming and do something else for a while.  Lloyd insisted that he wanted me to continue steaming.  Just under three hours later, after a total of seven hours steaming I emailed Tenovus to complain using my phone.  Roughly ten minutes later Lloyd came up to me wearing a pair of donated sunglasses and started asking me silly things very quickly and using my name after every sentence, not even giving me enough time to reply.  He said "what do you think of these Rob, think they will sell Rob, would you buy them Rob, who do you think would buy them Rob."  That was the kind of comments he said repeatedly and then went over to some pictures that had been donated and did a similar thing.  The other workfare conscript witnessed it all and as we both left at 5pm he said he couldn't believe how Lloyd had spoke to me believing it was just ridicule.   I emailed Tenovus again over the weekend and also put my views on a couple of websites.  On monday the area manager Sue Hayes phoned the shop to speak to me and I detailed what had  happened on the saturday.  On wednesday as I was getting ready to go to the shop I received a phone call from a guy at Learn About who informed me that I had to go to see Sue Hayes at 11am in the shop to make a statement.  I arrived to find her waiting for me and also Jason from Learn About was present.  All three of us went to a local what I would call coffee house and I gave my account of what happened.   Later I went back to the shop and Sue Hayes typed out a statement.   After altering it on three occasions I decided what was left was reasonable so I signed it.  At first it was like reading a Mills and Boon novel as she had used words that I had never said and it was more like a story than just basic facts.   She asked me if I was able to work alongside Lloyd while she investigated my complaint and I said I was.  Clearly when you accuse someone of bullying or abuse you would expect that person to be suspended on full pay until the investigation had been completed.  What if he had bullied or abused someone else while she was investigating after being made aware of his behaviour, so clearly no real outcome apart from a slap on the wrist was going to happen.  Two days later Sue Hayes took a statement from my witness.  She had already spoken to Lloyd and the volunteer who was in attendance on the saturday.  Last week, on wednesday,seven days after I made my statement I received a phone call from Learn About informing me that I had a meeting at 4pm with Sue Hayes at the Tenovus head office in Llanishen.  This gave me no time to prepare.  I will continue very soon.