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Am I still in the hands of the bullies on the first floor?
07 February 2014

I noticed on the new signing card I received last week from the advisor on the first floor of Charles St Jobcentre in Cardiff that in the signing box it has the letters WPR. That suggests to me that it is short for Work Programme Returner so it looks like I am not fully out of the clutches of the Post Work Programme Support team on the first floor although I will now be signing on the ground floor. I did notice on a website that anyone who has been unemployed for three years or more and has completed the Work Programme will be sent on some form of community work from april this year. It therefore seems likely that anyone who falls into that group and has also been on the Post Work Programme Support will be allowed to sign as usual but Jobcentre staff will be behind the scenes looking at what community work they can make us do. It wouldn't surprise me if I have a few people trying to find the worst community work they can bring my way as I have stood up for myself a few times and basic human nature tells me that some will like to put the boot in. All I have ever wanted was to be treated fairly but if you stand up for your rights when people are trying to bully and ridicule you then you are guaranteed to upset someone. Looking back on my recorded comments covering the seven months I had to endure on the Post Work Programme Support on the first floor at Charles St Jobcentre in Cardiff, I noticed that I had the same dispute with three members of staff. The first advisor I had kept mentioning the date that I last worked and I told her that I wasn't proud of it but she kept saying the date out loud. The manager came along who I have had problems with when she was an advisor and she said it was a fact and she blurted it out more than once. My latest advisor Steve kept repeating it and said that it was a fact. This information was on their computer and I was well aware of it so why keep saying it if it upsets the person they are trying to help. In total I had to deal with a manager and three advisors on the first floor. The one advisor who didn't blurt it out was only my advisor for one appointment and that was to tell me that I had a new advisor. So three people all tried to shame and demoralise me and that surely can't be a coincidence. I looked on many websites to find out if anyone else had endured a similar experience and found that many had and an insider stated that it was intentional to shame people. That sounds terrible, to think that anything an advisor can find that will shame or upset a claimant will be repeatedly stated to bring that person down to their knees so that they are prepared to take anything or do anything to get away from what is in effect mental abuse. If anyone experiences an advisor making statements to them in an open plan office that they are not happy about but the advisor states that it is a fact and doesn't seem to care how upset you are, just make sure you don't react in a way that can lead to your benefit entitlement being taken away. Any kind of swearing could be taken as aggressive behaviour and benefits stopped and don't forget that would be a result for them so keep calm and go through the process but of course express your concerns over the statements they make.

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