Appointments
For specific information about getting appointments, home visits and other matters related to seeing your doctor, please read the information below.
Making Appointments at the Surgery
The Practice operates a full appointment system to see our Doctors and Nurses. Patients requiring an appointment should ring the main surgery number on Tel:01384 634 511.
Online Appointments
Online appointment booking is available once you register for the service, please ask at receptionto register and use the link on Electronic Prescriptions page.
Telephone Triage System
If you contact the surgery requesting an urgent on the day appointment, reception staff will request basic information. This is then logged and passed onto the nominated triage GP for the day. They will call you back, assess over the telephone which will result in advice being offered, a prescripton being issued or an on the day emergency appointment being allocated for yourself.
If your condition is non urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don not need an appointment within two working days, you also have the option to book up to 2 weeks in advance if this is more convenient for you.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given by a clinical team member and only to the patient.
Home Visits
If possible please try to telephone reception before 11.30am if you require a home visit.
House visits are available for patients who are housebound because of illness or disability. The home visit will be carried out by the available doctor on the day.
whenever possible we prefer to see you at the surgery where we can be more thorough in our evaluation; if you do not feel well enough to sit in the waiting room we can make alternative arrangements.
Chaperones
All patients are entitled to have a chaperone present for any consultation. please request this at the time of booking or speek to your GP.
Out of Hours
if you have an urgent problem when the surgery is closed, please ring NHS 111 your call will be answered by one of the out of hours team. please note that when contacting them, your telephone conversation will be recorded.
At the weekend surgeries will be held at the Holly Hall walk -in -centre, 174 Stourbridge Road,
Dudley, DY1 2ER. Telephone: 0330 123 9225
At any other time use our Emergency Telephone line as mentioned above and follow the instructions given on the answer nachine.
Other numbers you can use in non-emergency
NHS 111
NHS on line: www.nhsdirect.nhs.uk
WHAT IS NONE URGENT AND EMERGENCY CARE?
NONE URGENT CARE SERVICES
offer advice and treatment for minor illnesses or injuries where you cannot wait for a routine appointment with your GP.
Some of the services that provide none urgent care are:
NHS 111
GP PRACTICE URGENT ON THE DAY
EMERGENCY APPOINTMENTS .
WALK IN CENTRES
EMERGENCY CARE SERVICES
provide treatment for Life threatening conditions, this could be a serious illness or injury such as chest pain, severe loss of blood or choking.
Some of the services that provide emergency care are:
THE AMBULANCE SERVICE
A&E
Every year, millions of us visit our GP with minor health problems that our local pharmacist could resolve.
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema and athlete's foot.
But by visiting your pharmacy instead, you could save yourself time and trouble.
Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time – just walk in.
All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help clear up the problem.
If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.
What's more, many pharmacies are open in the evenings and on the weekends.
If everybody went to a pharmacist with common health problems, more time would be freed up for our GPs. This might make it easier to get a convenient appointment with your GP next time you need one.
So, if you have a common health problem, a trip to your local pharmacy is an option.
