TERMS & CONDITIONS

1. Mail order customers will be subject to a minimum order value of £10.00 before any of the delivery cost/minimum charge is applied, no order under £10.00 accepted.

2. All mail orders will be handled at cost, with a minimum charge of £3.50 applied.

3. Delivery—We will dispatch all orders twice weekly. All orders taken between Monday and Wednesday will be dispatched on Thursdays. All orders taken between Thursday and Saturday will be dispatched on Mondays. Special arrangements can be made by contacting us, and we will try to accommodate them.

4. Payments—Unless otherwise arranged, all payments must be made prior to dispatch. Payments can be made by cheque made payable to Black Isle Woodturning.    Guarantee card numbers must be written on the back of the cheque.

5. Placing an order—When placing an order where all the goods are available at the date of order, it will be handled as in 2, 3, and 4 above. Where part of an order is available and certain items would be to follow, the buyer/purchaser will be given the opportunity to receive the part order, with the remainder to follow, again this would be done at cost. When placing an order for an item or items to be made or sourced out with our normal catalogue, a 25% deposit will be required at the time of order, the balance to be paid on completion of or fulfilment of the order, but prior to dispatch or collection.

6. Guarantee—We undertake that all the goods we handle or manufacture are to a very high standard, and certainly fit for the purpose intended. We also guarantee to get your order to you in the best possible condition. Any goods found to be unsuitable or unsatisfactory to the buyer on delivery, must be notified to us in writing within 7 days of delivery or 14 days from date of dispatch, after such time, the seller will assume all goods to be satisfactory. Any goods that have been tampered with or changed or damaged by the buyer will render the guarantee void. Damage or loss in transit must be notified as soon as possible i.e. At the time of delivery or in the case of lost in transit, allow 14 days prior to notifying us the sellers. We will then make enquiries prior to a replacement being sent. The cost of any returns found to be so on receipt will be refunded along with a replacement of the item. Any items wrongly returned as faulty or damaged, will render this policy void, and any or all costs involved in it’s re-return will then be met by the buyer. Any returns coming from outside the UK, the costs and risk will be met by the purchaser.