Harbour Guest House Terms & Conditions

Booking
Please contact us by phone on +44 (0)1688 302209 or email to discuss availability. Bookings are secured by phone with a valid debit/credit card number, and payment of a £20 deposit charged to your card at the time of booking. An email confirmation will then be sent to confirm the booking and the remaining balance due at the end of your stay.

You can settle your bill on departure using cash or debit/credit card. We do not accept American Express cards.

Cancellation
Cancellations must be made with a minimum of 14 days notice prior to arrival date to avoid further charges. Cancellations made with less than 14 days notice may result in charges of up to 100% of the total booking cost being charged to the debit/credit card given if we are unable to re-let the room. We will make every effort to re-let the accommodation, however we strongly advise that all guests take out travel insurance which includes cancellation cover. In the event of non-arrival, the full cost of the accommodation booked will be charged to the debit/credit card provided.

In the extremely rare event we need to cancel a booking, please be aware that we cannot be held liable for circumstances beyond our control. Our liability is limited to the refund of any payment already made.

Checking in and out
Check-in is between 4pm and 7pm.

If your expected arrival time is outside these hours, please inform us as soon as possible and we will do our best to accommodate you. Please note, we are unable to take any guests booked on the late Friday and Saturday ferries (9:45pm ex Oban).

Check-out is by 10am.

Luggage
We are happy to store luggage for travellers arriving before rooms are available or on the day of departure after check-out.

Damages
We reserve the right to charge the lead guest for any damages caused throughout the course of a booking by any member of the booking party. Any accidental damages should be reported as soon as possible.

No Smoking
Harbour Guest House operates a strict No Smoking Policy. Smoking is not allowed anywhere in the Guest House.

Children
We accept children over 5 years of age.

Pets
Pets are not allowed with the exception of assistance dogs.

Covid-19
We strictly follow the current Scottish Government Guidance for hospitality businesses. It is important that guests do not travel to the island if they have any symptoms of Covid-19, have been asked to self-isolate or travel is not permitted by the guidance in place at the time of their trip. Please note, guests required to isolate on the island would need to do so at their own expense.