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Coronavirus - Scottish Water

Keeping Scotland’s Water Flowing – April 2020

The Coronavirus (COVID-19) pandemic is presenting an unprecedented challenge to people across Scotland. It is being met by an extraordinary response from our NHS and right across our communities.

We wanted to give you a quick update on the steps that Scottish Water is taking to ensure we can maintain supplies of clear, fresh and great-tasting drinking water; and continue treating the country’s waste water so that it can be safely returned to the environment.

This newsletter includes information about how customers and communities can help our local frontline teams to keep Scotland’s water flowing, especially at this challenging time. It also highlights resources to help parents and carers looking for fun educational materials and activities to use with children at home.

Maintaining the essential services that our customers rely upon

Scottish Water’s first priority at this time is maintaining the provision of water and waste water services to our customers across the country, whilst protecting the health of our employees, supply chain and communities.


Our frontline teams are continuing to work around the clock to keep customers supplied with water and treat the country's waste water, following new procedures wherever necessary to safeguard their health and that of our customers. They are supported by colleagues in a range of office-based roles who are working from home, with all main Scottish Water offices currently closed.

We are grateful for the understanding and support of our customers and communities, including in response to changes which have been made to avoid close contact being required between  customers and our frontline teams.

Click here for the latest Scottish Water update on Coronavirus (Covid-19)

Help us battle blockages by binning toilet unflushables

While our teams are working around the clock to keep Scotland’s water cycle flowing, we’re asking everyone across our communities to help play their part.

In the final two weeks of March, our local sewer response teams attended and cleared a total of 1343 blocked sewer pipes across the country. 

Potential alternatives to toilet paper like wipes, kitchen roll, blue roll and others are not designed to break up in the sewer system - and risk causing internal flooding to homes, avoidable health risks and environmental pollution.

Especially at this time, we are asking customers to help us keep the waste water network flowing by only flushing the 3Ps - pee, poo and toilet paper. Anything else should be put in a bag and disposed of in the bin.


Please help us by sharing and supporting this message in your community:





Follow us on our main Facebook and Twitter pages, and our north of Scotland Twitter account, for regular updates and new content that you can share. Thank you for anything you can do to help.

Meet the people who keep the water flowing

Over the coming weeks, we will be highlighting some of the people playing essential but often unseen roles in keeping Scotland’s water flowing, 24 hours a day.

You can read here about the way Colin Luke and our Water Operations team in Orkney are adapting to new ways of working

Dougal Leslie and our Sewer Response teams in the Highlands have a vital role in protecting customers and the environment from sewer blockages and flooding – but they need your help.

Keep an eye on our website, Facebook and Twitter pages for more stories and perspectives from our teams working to maintain the essential services that we all rely upon.

Here to help you

We understand that this is a very difficult and unsettling time for everyone. Many of you will be playing a key part in the response to the public health emergency in your area, with a wide variety of new challenges to contend with. Please be assured that we are acutely aware of the importance of our role in the communities we serve.


While everyone is having to adapt to unfamiliar ways of working, and avoid all non-essential travel, our team remains available to assist Community Councils and elected representatives if there are any Scottish Water related issues or concerns that you need to raise.  Please don’t hesitate to get in contact if you need to by emailing gavin.steel@scottishwater.co.uk or calling 07484 517674.


As ever, to report disruption to essential services in your community, or any other urgent service-related issues, please contact our Customer Engagement Centre in the first instance on 0800 077 8778 or help@scottishwater.co.uk.  Our customer service colleagues are also working from home, but remain available 24 hours a day to ensure that our frontline teams can respond as quickly as possible.



Gavin Steel

Corporate Affairs Manager (North)

Phone: 07484 517674



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