Mission Statement

MISSION STATEMENT

THE LAURANDY CENTRE SUPPORT SERVICE IS OFFERED TO OLDER PEOPLE LIVING IN THE COMMUNITY IN ORDER TO BENEFIT THEMSELVES AND THEIR CARERS.

We aim to provide a friendly, flexible comfortable and caring service. The trained staff will treat all who attend with dignity and respect and value the diversity of the individual.
We will encourage individual choice and promote service user participation in all aspects of our work as the centre.
We will ensure quality of care through staff training to increase knowledge and enhance skills.
We will ensure volunteers are made aware of our service delivery standards through training and supervision. All volunteers will be treated with respect for the free time they give to enhance our service.
We will respect family wishes where appropriate in the best interest of their relative and be available for advice when concerns need to be addressed.
We will encourage comments about our service from service users and families including complaints and will consider this information when reviewing aspects of the care provided.

We will put the care of the service user as a priority when their well being while at the centre will be of the utmost importance to the staff and committee members responsible for the running of the day centre.
The Laurandy Centre endorse the National Standards of Community Engagement
We will work effectively with others with an interest in the principles of the 10 national standards.
THE LAURANDY CENTRE ENDORSE THE HIGHLAND COMPACT and will show respect during all workings with partners of community care.