Back in July 2017, Firstport "Bought" Pentland Estate Management from Linden Homes for a nominal fee which gave Firstport to a further 12,000 customers (victims)
Nigel Howell, CEO Firstport was so proud of the acquisition.
As he said at the time:" So it is exciting times and as part of our growth stratergy we are delighted to bring Pentland Estate Management into the mix and welcome their 12,000 customers to our business.
Our mission is to make life easier for customers, providing a local, trusted and responsive service for residents that delivers not just bricks and mortor but a place they love to call home"
So what happened to the Water Colour Development located in Surrey that transferred to Firstport?
The quality of Service dived. Residents could no longer pay monthly Direct Debits as they were able to with Pentland.
Residents communications were ignored . Service charge demands were sent late, even to the extent of arriving a mere four weeks before the next service charge was due and residents being asked to pay a whole year's serevice charge at once.
So bad did things get, that the development accounts were put on hold.
Despite this residents were still sent £60 late payment penalty charges.
As is only too typical of Firstport, a complete and utter shambles!
