Chris,
A little advice for you .
If you are going to attempt to justify charges by writing that the "business did not previously operate an out of hours service such as we do today" please ensure the resident is not holding copies of invoices for out of hours services for the period you have just said did not operate!
And if you in trying to defend legal action via J.B Leitch in order to persue other leaseholder unpaid debts, are you not admitting that more than one resident at the development have unpaid debts? How many would that be as a result of disputes rather than for financial reason, for which a repayment agreement is normally the method employed?
How many residents have you had to make £750 "goodwill repayments to?
And why was any such credit only accounted for only after subsequent intervention by another resident?
If in the case of court action, you fully expect a judgement against the leaseholder to occur, when it is the leaseholder that refuses to back down, why is it Peverel/Firstport that decide to withdraw from the case and completely write off any claimed debts?
Chris, you claim you are sad that any legal action is deemed to be needed, but you have to protect other leaseholders from the consequences of shortfalls of service charge funds?
So unless you pay into the service charge accounts any monies you have written off (as a goodwill gesture) how does that assist leaseholders?
Chris, it may have been the case in the past that some of your company's antics may have passed un-noticed. Be very sure that is not the case today!
The lies of yesterday are colliding with the lies of today.
