Dear KISS-Online,

We are writing to you, as we are hoping for your assistance and co-operation. The two of us have been KSS fans for the past 30 years and we enjoyed the KISS Sonic Boom over Europe Tour very much and spent a lot of money and time traveling to the various concerts. For Berlin we decided to indulge ourselves with a special treat and purchased Premium Tickets - Up to this date we have not received our fan packages with the promised goods that go along with the Premium Ticket.

We contacted Eventim, who did take our money back then when we bought the tickets and now advised us to contact fanfire directly, as it wasn't their job to supply the packages - in order to claim our goods. We have done so now several times without any success!!!!

Searching the KISS fan pages online, we found out that several other fans suffering of the same problem. To be honest, not one has written in the forum that they received their fan packages.

You can surely imagine that having paid a lot of hard earned money to see KISS and in order to receive this special fan-package and not getting what we have paid for is more than frustrating.

A lot of us did not buy the tour book or a tour shirt at the concerts, as we were counting on getting them within the promised package. Not mentioning that the organization of handling the premium ticket process, did not work at all as promised. Instead of getting into the concert hall ahead of all other "standard" ticket owners, they kept us waiting in at the side entrance and we even got a "later" start then the fans at the front door.

Needless to say we are more than frustrated and we are hoping that as KISS-Online will be able to help all of us true fans to get what we paid for and to avoid such happenings for future concerts events. We wanted the best - KISS - and we supported them for decades now. Show us that we are not alone and that we can count on the KISS family support.

Thank you - Ikarus and Arcossi